Returns & Exchanges

Non-custom pieces may be returned within 21 days of delivery for a refund. Returns received within 45 days of delivery are eligible for store credit or exchange only. Items must be unworn, unaltered, in original condition, and returned with original packaging.

Made-to-order pieces are eligible for store credit or exchange only when received within 45 days of delivery in original condition. They are not eligible for refunds.

Email connect@sanodesign.co with your order details before sending an item back. Returns for refunds are subject to a non-refundable $8 return-label fee. Please keep your carrier drop-off receipt until your return is completed.

We process eligible returns within 7 business days after receipt and send confirmation by email. Contact us before returning a damaged, defective, or incorrect item. We may decline returns that show wear, alteration, damage, missing packaging, or signs of fraud.